Did you purchase a Digital Download? Here’s some information to get you up and running.
What are they?
Digital Downloads are specially compressed and formatted to give the best bang for your buck! Great HD resolution with manageable file sizes makes for a product that we can deliver quickly while maintaining high quality. Digital Downloads are based on the H.264 Codec, which is widely compatible with devices and software across both PC, Mac, and mobile platforms.
How can I play them?
We chose this format because it’s most commonly compatible with your favorite software and devices. Here’s a partial list of some popular devices and software that will play the files:
I’m using one of the players above, and it doesn’t work!
If you’re using a program or device listed above, make sure you’ve downloaded any recent updates or versions. If you’re having trouble with one particular program, we suggest trying some of the others above.
Can I share my videos with other people?
Your digital download is intended for personal use only and should not be redistributed or sold.
Still have a question?
Feel free to contact us using the contact form. We will do our best to answer your question within one business day.